Nobody likes their email inbox inundated with junk/ spam emails. We will only send you email messages if you have chosen to receive them. If you choose to receive our mailings, we will only send you details about items and promotions which we think will be of interest to you. You can unsubscribe at any time by clicking on the link found at the bottom of every email or by updating your account preferences.
What you can expect from us
We will comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed lawfully. We may disclose your personal information if we are required by law to do so.
What information we hold and how we use it
When you place an order with us we collect certain information, which is required to allow us to process your order. This information will include your personal details, order details and details of your address/addresses. We retain historical data to comply with UK laws and in order to make contact if and when there is ever a need to recall a product. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
You can choose to sign up for our newsletters and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using the contact method/s you selected, which may include telephone and email. This contact method can be stopped at any time by 'unsubscribing' or updating your preferences, once you have logged in.
When you browse our website, we automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, product recall contact, we imply that you consent to our collecting it and using it for that reason only.
We will not add you to our marketing database if you do not provide consent.
We want to make sure that the information we hold about you is correct and up to date at all times. You can, at any time, amend or update your information by signing into the login at the top of the homepage on the website and amending your details as appropriate. You can also contact us via email to request manual deletion of your online account. If you do wish for your online record to be erased, please be aware we cannot contact you to update you with your order or make you aware of any product recalls should they arise in the future. Please allow up to 3 working days to process this.
You can also unsubscribe from emails at any time using the unsubscribe option at the end of the email correspondence.
By using this website, you confirm that you represent at least the age of majority in your country of residence or have given us your consent to allow any of your minor dependents to use our website.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, through our payment gateway, we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a mandatory requirement for any business taking card payments.
Your information supplied is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure. PCI-DSS compliance helps ensure the secure handling of credit card information by our store and its service providers.
All our data is held in our databases, stored on a secure server behind a firewall.
Who else might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes delivery companies. Your contact telephone number and/or email will be passed on to our courier company who may contact you by phone, email or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information, in which they need to carry out their assigned tasks. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
Our third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which, these providers will handle your personal information.
When assessing your order request, we may also use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against Fraud Prevention Schemes. At all times where we disclose your information for the purposes of fraud prevention it will remain secure.
Cookies are used to ensure you have the best experience on our website.
Cookies are small files, which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer.
Our website will notify you of when you are receiving a cookie, and you will be asked whether you want to accept or decline it.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- For website administration
- Website operations. These include, but are not limited to, registered users and loyalty scheme, wish lists and the shopping cart.
- Website analytics and reporting. Cookies enable us to assess the number of visitors our site receives and how they move around our website. We are then able to use this information to improve the efficiency and user experience of our site.
- Completing the user's current activity
- Research and development
How to contact us
You can also contact us to request access, correct, amend or delete any personal information. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us, as soon as possible at the below address. We will promptly correct any information found to be incorrect.
Ael Y Bryn, Victoria Park Road, Barry, CF63 2JS. firstname.lastname@example.org
Changes to this policy